FAQ

Are your prices the same everywhere?
At Peperuka.co.ke, our commitment is to offer convenience, service, and product availability on-line at compelling prices every day, with certain limited time offerings of merchandise at promotional prices. While merchandise offered on-line at Peperuka.co.ke will usually be priced the same as merchandise offered at our affiliate retail stores, in some cases, the retail stores may have different prices or promotional events at different times.

Do the colours online match the actual product?
We have done our best to display as accurately as possible the colors of the products shown on the peperuka.co.ke web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

When can I expect my order to be delivered?
We endeavour to ensure that the products that you order are provided within 2-3 business days, however, delays are occasionally inevitable due to unforeseen circumstances. Neither Peperuka Limited nor our nominated carrier shall be under any liability for any delay or failure to deliver the products within the estimated time frame. Risk of loss and damage of Products passes to you on the date and time of delivery of the Products.

Where do you ship to?
Delivery is currently only within Nairobi.

What happens if an item I ordered is not available?
Peperuka Limited will endeavour to supply all items publicised on peperuka.co.ke. Similarly, products will be removed from the website as soon as those items are unavailable or will be noted that they are available on order. However, there may be unavoidable occasions when:
  • All or part of your order cannot be fulfilled immediately, or
  • All or part of your order cannot be fulfilled at all.
Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.
Where part of your order cannot be fulfilled at all you will be advised as soon as possible by email or telephone. All products with a limited sales period which are displayed on Peperuka.co.ke have the withdrawal date clearly shown.
However, where a product which does not have a specified sales period becomes unavailable due to unexpected or high demand, and that item is ordered by you before we have withdrawn that item from the website, Peperuka Limited will not be held responsible for inability to complete that order.

We love your graphics, can we use them?
The materials displayed on this website, including all editorial materials, information, photographs, illustration, artwork and other graphic materials, and names, logos and trademarks, are the property of Peperuka Limited and are protected by copyright, trademark and other intellectual property laws.
Feel free to share our images on social media (retaining credit to us) but you cannot reproduce, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of Peperuka Limited.

Do you do custom designs/orders?
We have minimum quantities (depending on the item) but let’s talk – give us a call at 0717114198
inspiration
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